Aura

I’m highly disappointed in the front desk, concierge. They were so rude over the phone. My birthday is tomorrow and I was really look to booking. I called because the website lets you review room and check availability. I called and spoke with the agent. When I inquired about booking she mentioned an application prior to. I said okay and started to ask about the membership cost because I didn’t see it online and that it allowed me to start the booking process. She interrupted me while I completing my sentence. I asked if I was able to book without the membership, she hangs up the phone. I called back. She answers with “Hold please”. I’ve waited and the. She ask did I need , I began to explain my birthday is tomorrow 9/29 and if there was the membership cost. She interrupts me again stating “It’s on the website did you read it?” And responded with “And I just said I didn’t see the membership cost, did you hear me?” I will take my $350 come where else. That lady was just rude. I don’t understand how when I’m about to spend my hard earned money. Smh I’m pissed

I had an eight hour experience for my 40th birthday what my man paid for we didn’t get he asked for the heart shaped Rose petals design instead received petals just Scattered all over. Wine didn’t receive ice bucket as promise with package. Birthday sign placed on bed instead Properly decorated to the wall. No chocolate covered strawberries. As promised with the package deal. The worst part ever the room was freezing color staff had the air on instead of heat. Me personally would never go back. It was 20 degrees outside this took place 1/12/24 Sybaris me please my next stop. This experience was NOT IT‼️‼️

They only allow online applications for membership now. So if you’re the type of person that has a hard time coming up with creative essay type answers to private questions, you’ll have your application denied like I did. Email explaining denial makes no sense. The staff here is great and the rooms are clean. Have been celebrating birthdays and anniversary’s here for years and now have to find somewhere else to celebrate special occasions.

Room looks nice but nothing worked. Steam room didn't turn on. Hot tub was at a burning temperature of 107° & wouldn't turn down or off. Everything we chose the room for, was inoperable. Better off getting a regular room with a great view downtown. This experience was disappointing. Just an "im sorry" from staff. These amenities should be tested before renting the room out to assure u abide by what you advertise. Dont like both parties need to check in. Ppl come here to celebrate birthdays & anniversary; normally as a SUPRISE!! Our room was right at the entrance which means no parking. Had to park in the back side & walk To the room with our belongings. You could at least put a bag of ice in the fridge. Where is the prestige experience 🙄